Shipping policy

At Keto Grocery Store, we aim to provide you with a seamless and efficient shipping experience for all orders placed on our e-commerce website within Pakistan.

**1. Shipping Rates and Delivery Time:**

Shipping rates and estimated delivery times may vary depending on your location and the weight of your order. During the checkout process, you will be provided with the applicable shipping options and associated costs.

**2. Order Processing:**

Once your order is placed and payment is successfully processed, we strive to process and dispatch your items within 3 to 5 business days. Please note that business days exclude weekends and public holidays.

**3. Delivery Partners:**

We partner with reliable courier services to ensure timely and secure delivery of your orders. You will receive a tracking number to monitor the status of your shipment.

**4. Shipping Restrictions:**

Certain products may be subject to shipping restrictions based on regional regulations. If your location is affected, we will notify you during the checkout process, and your order may be canceled or adjusted accordingly.

**5. Delivery Address:**

Please ensure that the delivery address provided during checkout is accurate and complete to avoid any delays or misplacements.

**6. Delivery Confirmation:**

Upon successful delivery, we consider the order fulfilled. It is your responsibility to ensure someone is available at the provided address to accept the delivery.

**7. Undeliverable Packages:**

If our courier partner is unable to deliver the package due to an incomplete or incorrect address or unavailability of the recipient, the package may be returned to us. In such cases, we will contact you to arrange reshipment or provide a refund (excluding shipping costs).

**8. Shipping Fees:**

Shipping fees are non-refundable, except in cases where we are responsible for shipping errors or damaged products. Refunds for damaged items will be assessed on a case-by-case basis.

**9. Delays and Force Majeure:**

While we strive to meet our delivery commitments, unforeseen circumstances like natural disasters, strikes, or other unavoidable events may cause shipping delays. In such cases, we appreciate your patience and understanding.

For any questions or concerns regarding our Shipping Policy, please contact our customer support team at ceo@hinaketofood.com. This Shipping Policy is effective as of 1-1-2020